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Products, Shipping, & Returns

PRODUCT INFO

We aim to create and dispatch within 14 working days.

All of our products are handmade, therefore they take time to make. Some items are 'in stock', some are made to order. If you want to double check before you order please send us an email.

We do not offer exchanges on personalised items.

SHIPPING

Shipped via Evri standard from within the UK. Please allow 14 working days for your order to be designed, made and processed. If you require express delivery, please  contact us for a quote.

Shipping within the UK costs £2.99 for parcels under 1kg, £4.34 for 1-2kg parcels and £5.84 for parcels weighing 2-5kg.

​​RETURN & EXCHANGE POLICY​

We do not offer exchanges on personalised candles or items. 

Other items may be returned at the customers expense within 14 working days where an exchange or refund will be offered. 

Please contact us prior to returning at crestcandlesuk@yahoo.com

Once we receive your item, we will inspect it and notify you that your refund is on its way, providing the item has been returned unused and in the same saleable condition in which it was received. If your return is approved, we will initiate a refund to you  

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